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Operations
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Operations Overview
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Quick actions
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EM
Emma Morgan
National Service Operations
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Operations workflow
Create service request
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01
Service
Reactive or planned
02
Assessment
Test and site survey
03
Installation
Fit and commission
04
Warranty
Validate and resolve
Customer name
Mobile
Property address
Work type
Water leak
Low water pressure
Annual filter service
Taste and odour investigation
UV system alarm
RO performance issue
Water assessment
System installation
Priority
Normal
High
Urgent
Region
Perth Central
Perth North
Perth South
Regional WA
National partner network
Preferred date
Issue / work scope
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Smart assignment and customer communication
Recommend qualified technicians, check vehicle stock, start SLA monitoring and prepare appointment messaging.
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ESC
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Create work item
Service, assessment, installation or warranty
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Open live dispatch
Review unassigned and at-risk work
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Find system by serial
Open customer asset record
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Generate operations report
Export service and workforce metrics
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